All Case Studies
Biver
Biver proudly stands as a technology-driven company dedicated to providing comprehensive home care solutions for every Vietnamese household.From electricity, plumbing, and air-conditioning to installation, repair, maintenance, and many other home services — everything is conveniently integrated into one single app.
Client:
Biver Holding
Role:
Product Design
Date:
2025
Situation
Biver is a digital platform connecting households with professional technicians for repair, installation, and maintenance services — from electricity and plumbing to air conditioning and home appliances. When I joined, the product already had two separate apps (one for customers and one for technicians), but user experience across both sides was inconsistent. Customers found it difficult to understand service pricing and booking steps, while technicians struggled with order management and communication.
Task
As a Product Designer, my role was to redesign the dual app ecosystem (Customer & Technician apps) to ensure consistency, transparency, and trust. Key objectives included:
- Simplify the booking flow for customers.
- Improve job management & tracking for technicians.
- Strengthen brand reliability through visual consistency and intuitive UX patterns.
Action
Through field interviews and workflow analysis of both customer and technician journeys, I identified major pain points:
- Customers: Unclear pricing, confusing service categories, lack of trust before booking.
- Technicians: Difficulty tracking job status, updating availability, and communicating with clients.
- Platform-wide: Inconsistent color usage, button hierarchy, and empty-state feedback.
Result
The redesigned dual-app ecosystem improved clarity, transparency, and user trust for both customers and technicians.
The simplified booking flow reduced confusion and encouraged repeat usage among returning customers.
Technicians reported smoother coordination through the new job tracking and in-app communication features.
The new visual system strengthened brand recognition and consistency across web and mobile, supporting Biver’s roadmap toward a future super-app.
All Case Studies
Biver
Biver proudly stands as a technology-driven company dedicated to providing comprehensive home care solutions for every Vietnamese household.From electricity, plumbing, and air-conditioning to installation, repair, maintenance, and many other home services — everything is conveniently integrated into one single app.
Client:
Biver Holding
Role:
Product Design
Date:
2025
Situation
Biver is a digital platform connecting households with professional technicians for repair, installation, and maintenance services — from electricity and plumbing to air conditioning and home appliances. When I joined, the product already had two separate apps (one for customers and one for technicians), but user experience across both sides was inconsistent. Customers found it difficult to understand service pricing and booking steps, while technicians struggled with order management and communication.
Task
As a Product Designer, my role was to redesign the dual app ecosystem (Customer & Technician apps) to ensure consistency, transparency, and trust. Key objectives included:
- Simplify the booking flow for customers.
- Improve job management & tracking for technicians.
- Strengthen brand reliability through visual consistency and intuitive UX patterns.
Action
Through field interviews and workflow analysis of both customer and technician journeys, I identified major pain points:
- Customers: Unclear pricing, confusing service categories, lack of trust before booking.
- Technicians: Difficulty tracking job status, updating availability, and communicating with clients.
- Platform-wide: Inconsistent color usage, button hierarchy, and empty-state feedback.
Result
The redesigned dual-app ecosystem improved clarity, transparency, and user trust for both customers and technicians.
The simplified booking flow reduced confusion and encouraged repeat usage among returning customers.
Technicians reported smoother coordination through the new job tracking and in-app communication features.
The new visual system strengthened brand recognition and consistency across web and mobile, supporting Biver’s roadmap toward a future super-app.
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All Case Studies
Biver
Biver proudly stands as a technology-driven company dedicated to providing comprehensive home care solutions for every Vietnamese household.From electricity, plumbing, and air-conditioning to installation, repair, maintenance, and many other home services — everything is conveniently integrated into one single app.
Client:
Biver Holding
Role:
Product Design
Date:
2025
Situation
Biver is a digital platform connecting households with professional technicians for repair, installation, and maintenance services — from electricity and plumbing to air conditioning and home appliances. When I joined, the product already had two separate apps (one for customers and one for technicians), but user experience across both sides was inconsistent. Customers found it difficult to understand service pricing and booking steps, while technicians struggled with order management and communication.
Task
As a Product Designer, my role was to redesign the dual app ecosystem (Customer & Technician apps) to ensure consistency, transparency, and trust. Key objectives included:
- Simplify the booking flow for customers.
- Improve job management & tracking for technicians.
- Strengthen brand reliability through visual consistency and intuitive UX patterns.
Action
Through field interviews and workflow analysis of both customer and technician journeys, I identified major pain points:
- Customers: Unclear pricing, confusing service categories, lack of trust before booking.
- Technicians: Difficulty tracking job status, updating availability, and communicating with clients.
- Platform-wide: Inconsistent color usage, button hierarchy, and empty-state feedback.
Result
The redesigned dual-app ecosystem improved clarity, transparency, and user trust for both customers and technicians.
The simplified booking flow reduced confusion and encouraged repeat usage among returning customers.
Technicians reported smoother coordination through the new job tracking and in-app communication features.
The new visual system strengthened brand recognition and consistency across web and mobile, supporting Biver’s roadmap toward a future super-app.
Home
Project
Contact
Download My CV